To our loyal customers and HC Dolls, we have spent the last few weeks following coronavirus (COVID-19) updates and learning how we can keep everyone safe. We have been working quickly to make the necessary adjustments to our work and operations by following the latest guidance from the CDC, WHO and other government organisations.
We have limited the number of staff in our HQ at one time and ensured that they have been trained on additional safety measures to ensure that we are taking every precaution possible to help protect your health. This includes Increasing the frequency of disinfectant cleaning, including high-touch areas such as counters and packing areas and keeping our employees up to date on the information they need to help prevent exposure and requiring them to stay at home should they show any symptoms of illness.
We will continue to closely monitor the situation and remain committed to doing everything we can to protect your health and wellbeing.
Our Royal Mail 24HR Tracked & Royal Mail 48HR Tracked services will continue as normal, however our services that require a signature (both UK and overseas) have changed slightly. Due to social distancing, your delivery driver will knock and leave your parcel outside of your door and wait for you to open and collect. If no one comes to collect, they will take the parcel and return it to the depot.
Following on from the most recent updates with regards to COVID-19 and the recommendations of limited social contact and travel, we are continuing to relax our return policy which was effective from 20th March 2020 until further notice.We understand that during this time, getting to the Post Office might be difficult so we wanted to give you one less thing to worry about and avoid any unnecessary journeys.
To help support the health & safety of our local community, we have temporarily closed our Hair Choice Extensions store. We will post updates here as we know more.We will continue to keep you updated on our policies and notify you of any further changes.
Stay positive, dolls! You got this.