Customer FAQs
ORDERS & DELIVERIES
CAN I AMEND OR CANCEL MY ORDER?

WHAT PAYMENT OPTIONS ARE AVAILABLE?

HOW DO I TRACK MY ORDER?

WHAT TIMES DO ROYAL MAIL AND DPD DELIVER?

WHAT IF I AM NOT HOME TO RECEIVE MY PARCEL?

CAN I RETURN MY ORDER?

DO YOU OFFER SATURDAY DELIVERY?

I HAVE RECEIVED MY ORDER BUT THE COLOUR DOES NOT MATCH. WHAT SHOULD I DO?

I'VE RECEIVED THE WRONG ORDER. WHAT SHOULD I DO?

I CAN'T FIND MY SHADE. WHAT SHOULD I DO?

HOW LONG DOES IT TAKE FOR MY TO RECEIVE COLOUR MATCH RESULTS?

I CAN'T FIND THE PRODUCT I AM LOOKING FOR ONLINE.

CAN YOU TELL ME MORE ABOUT INTERNATIONAL DELIVERIES?

CAN ANYONE BECOME A STOCKIST?

OUR PRODUCTS
ARE THE BACK STAGE AND PONY PIECES REAL HAIR?

CAN I BLOW DRY OR WAND THE BACK STAGE & PONY PIECE HAIR PIECES?

CAN I DYE THE BACK STAGE OR PONY PIECE HAIR PIECES?

HOW MANY BACK STAGE CLIP INS DO I NEED TO ACHIEVE A FULL LOOK?

CAN I USE PURPLE SHAMPOO ON HUMAN HAIR WEFT & TAPES?

CAN I USE MY USUAL SHAMPOO & CONDITIONER ON MY HUMAN HAIR EXTENSIONS?

CAN ANYONE FIT MY WEFT AND TAPES?

HUMAN HAIR CARE & MAINTENANCE
CAN I USE HIGH HEAT ON MY HUMAN HAIR EVERY DAY?

DO YOU RECOMMEND ANY ACCESSORIES FOR THE HAIR I HAVE PURCHASED?

DO YOU HAVE ANY BEST PRACTICE TIPS FOR HUMN HAIR MAINTENANCE?
