Customer FAQs
ORDERS & DELIVERIES
CAN I AMEND OR CANCEL MY ORDER?
WHAT PAYMENT OPTIONS ARE AVAILABLE?
HOW DO I TRACK MY ORDER?
WHAT TIMES DO ROYAL MAIL AND DPD DELIVER?
WHAT IF I AM NOT HOME TO RECEIVE MY PARCEL?
CAN I RETURN MY ORDER?
DO YOU OFFER SATURDAY DELIVERY?
I HAVE RECEIVED MY ORDER BUT THE COLOUR DOES NOT MATCH. WHAT SHOULD I DO?
I'VE RECEIVED THE WRONG ORDER. WHAT SHOULD I DO?
I CAN'T FIND MY SHADE. WHAT SHOULD I DO?
HOW LONG DOES IT TAKE FOR MY TO RECEIVE COLOUR MATCH RESULTS?
I CAN'T FIND THE PRODUCT I AM LOOKING FOR ONLINE.
CAN YOU TELL ME MORE ABOUT INTERNATIONAL DELIVERIES?
CAN ANYONE BECOME A STOCKIST?
OUR PRODUCTS
ARE THE BACK STAGE AND PONY PIECES REAL HAIR?
CAN I BLOW DRY OR WAND THE BACK STAGE & PONY PIECE HAIR PIECES?
CAN I DYE THE BACK STAGE OR PONY PIECE HAIR PIECES?
HOW MANY BACK STAGE CLIP INS DO I NEED TO ACHIEVE A FULL LOOK?
CAN I USE PURPLE SHAMPOO ON HUMAN HAIR WEFT & TAPES?
CAN I USE MY USUAL SHAMPOO & CONDITIONER ON MY HUMAN HAIR EXTENSIONS?
CAN ANYONE FIT MY WEFT AND TAPES?
HUMAN HAIR CARE & MAINTENANCE
CAN I USE HIGH HEAT ON MY HUMAN HAIR EVERY DAY?
DO YOU RECOMMEND ANY ACCESSORIES FOR THE HAIR I HAVE PURCHASED?
DO YOU HAVE ANY BEST PRACTICE TIPS FOR HUMN HAIR MAINTENANCE?