UPDATE TO RETURNS POLICY - COVID 19
Following on from the most recent updates with regards to COVID-19 and the recommendations of limited social contact and travel, we are going to be relaxing our returns policy as of 20th March 2020 until further notice.
We understand that during this time, getting to the Post Office might be difficult so we wanted to give you one less thing to worry about and avoid any unnecessary journeys.
We will continue to keep you updated on our policies and notify you of any further changes.
Stay positive, dolls! You got this.
If in the unlikely event you find that your synthetic extensions are not suitable, we are happy to refund your purchase if you notify us within 14 days of receipt, providing the product is returned to us in its original sealed packaging.
We do not accept exchanges, so if you want to return your hair extensions for a different colour, style or length then it is quicker for you to obtain a replacement hair piece by making a new purchase and returning your original one for a refund which we will work to process within 3-5 working days of receipt. Please note, some payment card providers may take up to five working days further to credit your account. Please allow extra time to process your refund during holiday periods.
If you are not sure about your colour, we offer a colour match service. This personalised service finds you the perfect match, however sometimes this may not always be 100% due to factors such as lighting and image quality.
Weft and Tape Extensions are non-refundable. For hygiene reasons, we do not accept the return of any of our Hair Care & Accessories, however if you find your item to be faulty please let us know within 14 days of receipt.
If you return an item back to us that we can see has been opened, used or altered in anyway, even for suitability, then you will be liable for the postage costs for us to send the item back to you and we will retain the return until this fee is paid.
Send to Unit C5 - Hair Choice Extensions, Kingfisher Business Park, Litherland, Liverpool, L20 6PF
Please enclose the Despatch Note or a note with your name, order number and reason for return.
It is the customer’s responsibility to pay return postage, so we recommend sending by Royal Mail Signed For service or Special Delivery. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return so if in the unlikely event your parcel is lost, you can dispute with the courier service you used. For Example, if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.
All shipping costs are non-refundable and we do not accept returns for any accessories and hair care.
If you have any questions before returning your product please don’t hesitate to get in touch.
You can email us at firstname.lastname@example.org and one of our hair specialists will always be on hand to help.