HCE Returns & Refunds


Following on from the most recent updates with regards to COVID-19 and the recommendations of limited social contact and travel, we are going to be relaxing our returns policy to a 3-month period. 

We will continue to keep you updated on our policies and notify you of any further changes.

Stay positive, dolls! You’ve got this.


If in the unlikely event you find that your synthetic extensions are not suitable, you are eligible to return for a refund as long as the hair is unworn, unopened, and in original packaging complete with intact void sticker.  Any digression from this will mean we are unable to fulfil this request and in order for it to be returned back to you, another postage fee would need to be made.

We do not accept exchanges, so if you need to return your hair extensions for a different colour, style or length then it is quicker for you to obtain a replacement hair piece by making a new purchase and returning your original one for a refund. Please note, some card payment providers may take up to 3-5 working days further for the payment to show in your account.  Please allow extra time to process your refund during holiday periods.

If you are not sure about your colour, we offer a Whatsapp colour match service (click the green icon on our site). This personalised service supports you in finding your compatible colour match.  Please note this isn’t always guaranteed due to factors such as poor lighting, filters and image quality. 

The human hair range including weft and tape extensions are non-refundable due to health and hygiene reasons. We also do not accept the return of any of our hair Care & accessories.  If you find your item to be faulty please let us know within 14 days of receipt (please refer to our to terms and conditions of sale section for full details on how to do this)

Please complete and enclose the return order form with your parcel to Hair Choice, Unit C5, Kingfisher Business Park, Bootle L20 6PF.  We advise a tracked service as we are not liable for any losses.

Please retain your proof of return so if in the unlikely event your parcel is lost, you can dispute with the courier service you used. 

If you have any questions before returning your product please don’t hesitate to get in touch.

You can email us at orders@hairchoiceextensions.com and one of our customer services team will be able to help you.

For any returns due to a presumed product fault, please complete our returns/complaints form found within the Terms and Conditions of sale section on our website.  We will need all sections completed and returning to the email provided in order to help further.  Please note our customer service team is only contactable via email.