We do not accept exchanges, so if you need to return your hair extensions for a different colour, style or length then it is quicker for you to obtain a replacement hairpiece by making a new purchase and returning your original one for a refund.
Please note, some card payment providers may take up to 3-5 working days further for the payment to show in your account. Please allow extra time to process your refund during holiday periods.
If you are not sure about your colour, we offer a Whatsapp colour match service (click the green icon on our site). This personalised service supports you in finding your compatible colour match. Please note this isn’t always guaranteed due to factors such as poor lighting, filters and image quality.
The human hair range including weft and tape extensions are only refundable within 7 days, and must be returned, unopened and in original packaging e.g tied onto the board or within the net. We also do not accept the return of any of our hair Care & accessories. If you find your item to be faulty, please let us know within 14 days of receipt (please refer to our additional terms here and our terms and conditions of sale section for full details on how to do this).
Please complete and enclose the return order form with your parcel to:
Hair Choice, Unit C5, Kingfisher Business Park, Bootle L20 6PF.
You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and so we strongly recommend you obtain proof of postage or use Royal Mail’s ‘Recorded signed’ or ‘Special delivery’ service for a higher value item. We advise a tracked service as we are not liable for any losses.
Please retain your proof of return so if in the unlikely event your parcel is lost, you can dispute with the courier service you used.
Furthermore, we make it a strong suggestion that the packaging is wrapped thoroughly to avoid any damage during the transit back to us. As we are not able to determine whether the damage/opening of the sealed package was done by yourselves or by the delivery company we fully reserve the right to refuse any damaged packaging and therefore refuse the requested refund.
If you have any questions before returning your product please don’t hesitate to get in touch.
You can email us at firstname.lastname@example.org and one of our customer services team will be able to help you.
Any goods that we receive outside of the returns policy will be defined as ‘in dispute’ and as such will not be refunded. A reason for the decision will be provided and we are happy to re-ship back to you at your cost. Alternatively, the goods will be destroyed after 91 days.