You must take care of our goods whilst they are in your possession and at any time. 

We do not recommend colouring or silver shampoo any human hair product as they have all been through a harsh chemical process. If you do decide to go ahead and colour the hair all guarantees are voided and we will not accept hair back to be tested if you think that the hair is faulty as you have made a change to the original condition of the product.  All of our suppliers refuse to test hair that has been coloured. 

 All of our products come with 6 month guarantee where you may return faulty goods (subject to manufacturers testing) for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Synthetic pieces cannot be washed or coloured. If you choose to apply heat this should be in moderation up to 180 degrees. 

Due to the nature of our product, we do not accept returns.